Important Announcements
Current HMRC / Companies House eFiling Status
No current reported filing issues.
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Average Call Wait Times
  Average Call Wait Time
Average Wait Times per Support Queue
Contact Us
Sales and training: 0344 844 9644 or Email IRIS Sales
Licence codes & invoicing: 0344 815 5550 (Option 4) or Email IRIS Sales Order Processing
Customer Support: (Queue Options) 0344 815 5551 or Email IRIS Support
IRIS OpenResourcing: (Availability) 0203 411 2019 or Email IRIS Resourcing
IRIS Renewals: Email IRIS Renewals
If you email, please provide as much detail as possible.
HINTS AND TIPS
IRIS Time and Fees Product Webinar - Owning your Year End
Join our Product Manager to discover some great hints and tips for IRIS Time and Fees at 11am on Wednesday 27th May 2020. Click here to register for your spot.

Installation Guides for 20.1.0
In preparation for the Spring Release, updated guides are now available:
To access the Installing IRIS Accountancy Suite guide click here.
To access the Upgrade IRIS Accountancy Suite guide click here.

IRIS System Requirements
Updated for April 20.1 release
To ensure you are up to date with the latest information on the supported platforms, hardware requirements and information on Microsoft's ending support for various systems, please click here.

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Company Formations Mini Poll
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To direct your call to the most appropriate customer support team, call 0344 815 5551 then use the following options:
Queue Option Average Call Wait Time 
Press 1 for Accounts Production, OpeniXBRL, OpenSpace, Charities, OpenAudit, Company Secretarial, Company Formations, KashFlow integration or OpenBooks
Press 2 for Personal Tax, Business Tax, OpenSpace, Fixed Asset Register or P11D
Press 3 for Practice Management, IRISDocs, OpenSpace, Automail, Staff Planning, Practice Dashboards or Time & Fees
Press 4 for Installation, OpenHosting or Hardware
Press 5 to speak to your Account Manager
Press 6 for Licensing or Invoicing queries
Press 7 for KashFlow

If you have a pin code and require Payroll support, please dial 0344 815 5651

To serve as a guide the displayed times indicate the average wait duration our customers have experienced over the last 30 minutes.
IRIS OpenResourcing will be unavailable on the following dates:
Holiday
Date
Indian public holiday
Wednesday 1th January
Indian public holiday
Tuesday 14th January
Indian public holiday
Sunday 26th January
Indian public holiday
Thursday 1st May
Indian public holiday
Friday 15th August
Indian public holiday
Friday 29th August
Indian public holiday
Thursday 2nd October
Indian public holiday
Monday 6th October
Indian public holiday
Thursday 23rd October
Indian public holiday
Thursday 25th December