Important Announcements
Current eFiling Status
No current reported filing issues.
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Average Call Wait Times
  Average Call Wait Time
Average Wait Times per Support Queue
Contact Us
Customer Support: (Queue Options) 0344 815 5530 or Email PTP Support
IRIS OpenResourcing: (Availability) 0203 411 2019 or Email IRIS Resourcing
Sales, Licence codes & invoicing: 0344 815 5530
PTP Renewals: Email PTP Renewals
If you email, please provide as much detail as possible.
Hints and Tips
Making Tax Digital for VAT as an Agent: A step by step guide
Use this step-by-step guide from HMRC if you would like to register to submit your clients VAT returns under MTD.

HMRC are also running webinars to guide agents through this process, click
here for the latest available webinar about agent services and Making Tax Digital.

Give us your product ideas and vote to have your say
Customer feedback is really important to us, listening to you, understanding your challenges and then delivering products that solve them is vital for our ongoing success. We exist to make accountants lives simpler, more effective and more productive. To let us know what new features you would like to see in the IRIS products please take a look at our new online portal. Check out existing suggestions, vote on your favourites and create your own ideas to be considered. Ideas can include new features and functionality to existing products as well as any improvements, in addition if you feel there is a gap for a new product add that into the bucket for our Product Managers consideration
Latest News
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To direct your call to the most appropriate customer support team, call 0344 815 5530 then use the following options:
Queue Option Average Call Wait Time 
Press 1: for PTP Tax Products, Share Register or AML
Press 2 then: 1 for installing PTP Accounts Production
2 for installing all other PTP Products
Press 3: for PTP Accounts Production, IRIS OpenAudit or KashFlow integration

To serve as a guide the displayed times indicate the average wait duration our customers have experienced over the last 30 minutes.
IRIS OpenResourcing will be unavailable on the following dates:
Holiday
Date
Indian public holiday
Wednesday 1th January
Indian public holiday
Tuesday 14th January
Indian public holiday
Sunday 26th January
Indian public holiday
Thursday 1st May
Indian public holiday
Friday 15th August
Indian public holiday
Friday 29th August
Indian public holiday
Thursday 2nd October
Indian public holiday
Monday 6th October
Indian public holiday
Thursday 23rd October
Indian public holiday
Thursday 25th December