Important Announcements
Current eFiling Status
No current reported filing issues.
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Average Call Wait Times
  Average Call Wait Time
Average Wait Times per Support Queue
Contact Us
Customer Support: (Queue Options) 0344 815 5530 or Email PTP Support
IRIS OpenResourcing: (Availability) 0203 411 2019 or Email IRIS Resourcing
Sales, Licence codes & invoicing: 0344 815 5530
PTP Renewals: Email PTP Renewals
If you email, please provide as much detail as possible.
Hints and Tips
PTP System Requirements
Updated for April 20.1 release
To ensure you are up to date with the latest information on the supported platforms, hardware requirements and information on Microsoft's ending support for various systems, please click here.

Companies House: Account Submissions
In light of Covid19, Companies House have today, 25/03/2020, issued guidance on how to apply for an additional 3 months when filing accounts.
To read the article, click here.

Companies House: Same Day Services
As of 3pm 17/03/2020 Companies House have advised that same day services for events such as company Incorporation's has been suspended. We are currently discussing with Companies House how this will affect the Company Formation software, but in the meantime, we advise not using the Same Day Incorporation Function as you may be charged the elevated Companies House fee. Standard formations remain unaffected.

HMRC helpline to help businesses concerned about paying their tax due to coronavirus
HMRC have launched a helpline and guidance for businesses concerned about paying their tax due to coronavirus (COVID-19). Click here to find out more.

Microsoft Office 2007
In November 2019, Microsoft Office 2007 reached the end of its support lifecycle, meaning there are no new security updates, non-security updates, free or paid assisted support options, or online technical content updates As a result, Word 2007 and Excel 2007 are no longer officially supported in IRIS OpeniXBRL.
Latest News
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To direct your call to the most appropriate customer support team, call 0344 815 5530 then use the following options:
Queue Option Average Call Wait Time 
Press 1: for PTP Tax Products, Share Register or AML
Press 2 then: 1 for installing PTP Accounts Production
2 for installing all other PTP Products
Press 3: for PTP Accounts Production, IRIS OpenAudit or KashFlow integration

To serve as a guide the displayed times indicate the average wait duration our customers have experienced over the last 30 minutes.
IRIS OpenResourcing will be unavailable on the following dates:
Holiday
Date
Indian public holiday
Wednesday 1th January
Indian public holiday
Tuesday 14th January
Indian public holiday
Sunday 26th January
Indian public holiday
Thursday 1st May
Indian public holiday
Friday 15th August
Indian public holiday
Friday 29th August
Indian public holiday
Thursday 2nd October
Indian public holiday
Monday 6th October
Indian public holiday
Thursday 23rd October
Indian public holiday
Thursday 25th December